RADMOR FAQ | Fit, Materials, Sustainability, Shipping & Returns
ANSWERS TO YOUR QUESTIONS
A few of the questions we hear most about RADMOR, from fit and materials to sustainability, shipping and returns.
Still need help? Email us at info@radmorgolf.com.
WHAT IS RADMOR?
RADMOR is an independent golf and lifestyle brand founded in Seattle in 2020 by former University of Washington golf teammates Scott Morrison and Bob Conrad.
Scott spent more than two decades in fashion, founding Paper Denim & Cloth, Earnest Sewn and 3x1, while Bob played professional golf for more than six years across the Nationwide, Canadian and Asian tours.
RADMOR brings those two worlds together.
We make modern menswear, womenswear and accessories for golf, with an emphasis on thoughtful design, premium materials, natural fibers, recycled alternatives and clothing designed to be worn well beyond the course.
WHAT MATERIALS DOES RADMOR USE?
We choose materials based on feel, performance, longevity and impact.
Our collections include premium Pima cotton, merino wool, TENCEL and certified recycled synthetic fibers such as REPREVE, along with carefully considered blends that balance comfort, stretch and performance.
Where synthetic performance is necessary, we look for recycled alternatives whenever possible rather than automatically relying on virgin polyester.
Because fabric compositions vary by style and season, the exact material breakdown is always listed on each product page in the description section.
IS RADMOR SUSTAINABLE?
Sustainability has been part of RADMOR from the beginning.
One of the reasons we started the company was our concern with golf apparel’s heavy reliance on virgin polyester and other petroleum-based synthetic materials.
We believed golf clothing could be made more thoughtfully.
That means using natural and cellulose-based fibers where they make sense, choosing recycled synthetics when performance requires them, reducing unnecessary dependence on virgin polyester, and designing clothing with longevity in mind.
We also try to be realistic.
There is no perfect material and no impact-free piece of clothing.
For us, sustainability is about making better choices where we can and creating products people genuinely want to keep.
Our philosophy is simple: Consume less. Buy better. Take care of it. Wear it for years.
HOW DO RADMOR POLOS FIT?
RADMOR polos are designed with a modern, refined fit.
They are generally cleaner and more tailored than a traditional boxy golf shirt, without feeling overly slim or restrictive.
The goal is simple: a polo that looks right on the course and still feels appropriate everywhere you go afterward.
Fit can vary slightly by fabric and silhouette, so we recommend checking the size guide and product notes on each style.
For help choosing the right size, email info@radmorgolf.com.
WHAT SIZES DOES RADMOR OFFER?
Sizing varies slightly by collection and style.
Most men’s and women’s products are offered across a broad range of standard sizes, with current availability shown directly on each product page.
Because different fabrics and silhouettes can fit differently, we recommend reviewing the individual size guide before ordering.
If you are between sizes or unsure about a particular style, reach out and we’ll help.
HOW MUCH DOES RADMOR COST?
RADMOR is positioned as a premium golf and lifestyle brand.
Pricing reflects the fabrics, construction, design and smaller-scale production behind each piece.
Rather than designing around disposable seasonal trends, we focus on making clothing that feels relevant for longer and is worth wearing repeatedly.
Current pricing is always listed on the individual product page.
WHAT IS RADMOR’S SHIPPING POLICY?
We offer shipping throughout the United States, with current rates and free-shipping thresholds shown at checkout.
Processing times, available shipping methods and delivery estimates may vary by destination and order timing.
For the most current details, please refer to our Shipping Policy or contact info@radmorgolf.com.
WHAT IS RADMOR’S RETURN POLICY?
Eligible items may be returned within the return window shown in our current Return Policy.
Items should be unworn, unwashed, unaltered and returned with original tags and packaging.
Final-sale and clearance items may not be eligible for return.
For current return instructions, exchanges or help with a damaged item, visit our Returns page or contact info@radmorgolf.com.
We’ll do our best to make it right.
HOW SHOULD I CARE FOR RADMOR CLOTHING?
Always follow the care instructions provided on the garment.
In general, washing less frequently, using cold water when appropriate, avoiding excessive heat and storing garments carefully can help extend their life.
Natural fibers, merino wool, sweater knits and technical fabrics may each require different care, so the garment label should always be your guide.
Taking care of clothing matters.
The longer something remains in your closet and in regular use, the better.
IS RADMOR ONLY FOR GOLF?
No.
Golf is at the center of RADMOR, but we’ve never believed golf clothing should only be wearable while playing golf.
Our collections are designed to move naturally between the course and the rest of your life.
A polo should still feel right at dinner.
A trouser should work long after the round is over.
A great sweater should simply be a great sweater.
Always designed to be worn, well, beyond.
WHO FOUNDED RADMOR?
RADMOR was founded by Scott Morrison and Bob Conrad, former University of Washington golf teammates, college roommates and lifelong friends.
Scott spent more than two decades in the fashion industry, founding Paper Denim & Cloth, Earnest Sewn and 3x1, and later serving as CEO and Creative Director of EVISU.
Bob pursued professional golf, competing for more than six years across the Nationwide, Canadian and Asian tours after an accomplished collegiate and amateur career.
They first talked about creating a golf brand together while they were still in college.
More than two decades later, they came back to the idea and launched RADMOR in Seattle.
One brought a lifetime of experience making clothes.
The other brought a lifetime of understanding the game.
RADMOR grew from both.
SHOPPING INFORMATION
WHAT SHIPPING METHODS ARE AVAILABLE?
Orders typically ship via FedEx, UPS, or USPS. You can upgrade to paid 'Express' shipping if you need something sooner (typically 2-3 days).HOW LONG WILL IT TAKE TO GET MY PACKAGE?
We ship from Seattle, WA and orders are typically processed within one business day (ie. 24-36 hours during a normal workweek). Actual shipping times vary based on location, but most customers can expect their shipment in 5-7 business days.DO YOU SHIP INTERNATIONALLY?
Unfortunately we don't currently ship internationally, but please feel free to contact us at info@radmorgolf.com for more information.PAYMENT INFORMATION
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept all major credit cards (Visa, Mastercard, Discovery, American Express), in addition to ShopPay, Google Pay, PayPal, Amazon Pay, and QuadPay for split payments.ORDERS & RETURNS
HOW DO I PLACE AN ORDER?
1. Add your item to Cart on the product page. Make sure to select your size and quantity.2. When you've finished shopping, review all items in your shopping cart to verify the correct size, color, and quantity. You can access your shopping cart by identifying the 'Golf Cart' icon at the top of any page on RadmorGolf.com.
3. When you are ready to order, select the Check Out button located in your shopping cart.
4. Returning Customers: Log into your account using the same email address and password you used to create the account. If the email address used to set up your account is no longer valid, please contact info@radmorgolf.com to update your account or simply create a new account.
5. New Customers: New customers will have an opt in button to create an account during checkout. For assistance setting up your account contact info@radmorgolf.com.
6. Enter a billing address. Your billing address must match the address listed with your financial institution.
7. Enter a shipping address. If you shipping address ins the same as the billing address, check the 'My shipping address is the same as my billing address' box.
8. Payment Information. Select your method of payment. If you have a Promotion Code or Gift Card, make sure to check the appropriate box and enter the Promotion Code or Gift Card number. At this time, you can only use ONE method of payment per order, with the exception of a Radmor gift card. You are able to use a Radmor gift card in addition to your method of payment.
Note: We do not accept: Credit Cards issues by a foreign bank or with a foreign address, Money Orders, Checks, Cash on delivery (COD), or any other payment method no listed in our payment options.
9. Select Delivery and Gift Options. Review your order, change shipping options if necessary and add a message to be sent to the recipient once the order ships if it is being sent as a gift.
10. Submit Order. Review all the information you have entered. If everything is correct, select 'Pay Now' to complete the order. DO NOT click 'Pay Now' more than once, or the system will duplicate your order. An order conformation will appear on your screen with your invoice number. We recommend printing a copy of your order confirmation page for your records. We will also immediately email a copy of your order to you.
11. Check Order Status. If at any time you would like to review your order, click the 'My Account' icon in the top right corner of most pages to login to your account. After you login you will find your order and can check status.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No. You can check out as a guest.HOW CAN I CANCEL OR CHANGE MY ORDER?
Please contact us at info@radmorgolf.com with your request and we will be happy to assist you.HOW DO I TRACK MY ORDER?
You should receive a shipping notification from Radmor Golf with your tracking information. Please reference this email and the tracking information provided to follow the progress of your shipment.Return
A swing and a miss? Not to worry, let's take a mulligan! For US orders, we offer refunds on returns made within 14 days from the date your order was delivered.We can only accept items that have not been worn, altered, washed or otherwise damaged, and returns must include all original packaging and tags. Any shipping or handling charges are nonrefundable. Gift Cards are nonrefundable. Sale items are not returnable.
To initiate a return please follow this link https://radmor.returnly.com to begin processing your return/exchange. Once you've been issued an RMA#, you can pack your returned item(s), along with a copy of your order confirmation, and a note with your RMA number securely in the box.
Please send your item(s) to:
Radmor c/o Returns Department
607 1st Avenue
Seattle, WA 98104
(206) 800-8453
You will receive an email as soon as we receive your items, and when a refund is issued. Returns are typically processed in 14 days; all eligible refunds are typically credited in your next billing cycle. We are unable to accept returns COD.
Please Note: some items are ineligible for return including (but not limited to): worn clothing, demo balls, clubs, equipment, grooming products, and final sale or clearance items. We do not accept merchandise purchased form other retailers. We reserve the right to deny a refund for any returned merchandise that does not meet our return policy requirements.
Radmor c/o Returns Department
607 1st Avenue
Seattle, WA 98104
(206) 800-8453
You will receive an email as soon as we receive your items, and when a refund is issued. Returns are typically processed in 14 days; all eligible refunds are typically credited in your next billing cycle. We are unable to accept returns COD.
Please Note: some items are ineligible for return including (but not limited to): worn clothing, demo balls, clubs, equipment, grooming products, and final sale or clearance items. We do not accept merchandise purchased form other retailers. We reserve the right to deny a refund for any returned merchandise that does not meet our return policy requirements.